Technology constantly changes, hence the need for businesses to have the right survival skills. One of the significant changes is ITIL 4, an upgrade of ITIL v3. With ITIL 4 comes many opportunities for interested parties to learn and grow.
For example, ITIL foundation training helps IT job candidates and employees handle challenges that stem from digital disruption.
Read on to discover what ITIL 4 model entails.
What is the ITIL 4 framework?
ITIL 4 framework is the most recent release of ITIL designed to keep up with IT operations and software development trends. The focus of the framework is to deliver customized solutions to organizations.
ITIL 4 is a vehicle for change that your organization can use to implement new working ways like lean, agile, and DevOps. Through the new work ways, you align IT service to larger business goals through a service value system. As a result, your operational model reflects good IT governance and effective IT services.
What’s new in ITIL 4?
Any elements essential for service management and ITSM from previous versions of ITIL have been retained in ITIL 4. Nonetheless, the new framework provides a practical and flexible model to help your organization in its digital journey. Besides, ITIL 4 looks at ITSM, development operations, and governance to strategically focus on service management.
ITIL 4 engages with modern-day IT governance to let you reap the benefits of artificial intelligence, machine learning, and the cloud. The two significant enhancements from previous versions of ITIL are the four-dimensional model and the ITIL service value system.
What are the four models of ITIL 4?
It also puts four dimensions into the limelight to provide a holistic approach to service management. Therefore dimensions create value for customers and stakeholders and are discussed below.
Organization and people
People are one of the essential entities of your organization. So, the model ensures you have the right people to do the proper test so that you can add value to your processes.
Information and technology
ITIL 4 information and technology supports your organization’s service management, knowledge bases, and inventories. The model also includes all the information surrounding the delivery of IT services.
Partners and suppliers
The model deals with the connection between your organization and other entities that design, deliver, and support IT Services. ITIL 4 deploys methods that align your partners and suppliers to your organization’s goals and values for seamless service delivery.
Value systems and processes
The model defines the tasks and steps you need to achieve your business objectives. Value systems and methods also determine how different entities work together to add value to products and services.
What is the ITIL service value system (ITIL SVS)?
The ITIL SVS system prompts you to think about why you do what you do. From a customer’s point of view, the system ensures you get co-creation of value. If you are a service provider, the ITIL SVS helps you operate in a way that adds value to your customers.
Specific input, elements, and output make up the ITIL SVS. The inputs consist of the opportunity and demand, which trigger activities that lead to value creation. Then, the outputs are the value that products and services deliver.
In a nutshell
If your organization’s focus is value creation, then ITIL 4 is just what you need. With ITIL 4, you get a broader view of ITSM that gives you everything you need to create value. Finally, the concepts of previous versions of ITIL are still valuable, but ITIL 4 ties all the concepts as part of a value system.